I provide astrology and astrocartography sessions for personal reflection, self-awareness and educational purposes.

Services may include:

• Natal Chart Readings;

• Travel Astrocartography Readings;

• Travel Destination Comparisons;

• Relocation Astrocartography Readings;

• Relocation Comparisons;

• Personalized Location Research;

• combined Natal Chart and Astrocartography Readings;

• follow-up sessions for returning clients.

The duration, scope, number of locations and inclusions of each service are described on the relevant service or booking page.

Your booking includes only the service and scope stated at the time of purchase. Additional questions, locations, research or analysis may require an additional fee or separate booking.

You must be at least 18 years old to book a session. By making a booking, you confirm that you are 18 or older.

Sessions are intended for the personal use and self-reflection of the person who booked the reading.

The reading will remain centred on your own natal chart, experiences and decisions. You may discuss relationships or situations involving other people when relevant to your experience, but the session is not intended to assess, diagnose or make decisions on behalf of another person.

Bookings are made through the online booking page linked from the website.

A booking is confirmed only after full payment has been successfully received and a booking confirmation has been issued.

Payments are processed securely through Stripe. I do not directly store your complete payment card details.

Prices are displayed in USD and include any applicable taxes unless otherwise stated.

If payment is declined, incomplete or reversed, the booking will not be considered confirmed.

Client intake form

You are required to complete and submit the client intake form at least 5 days before your scheduled session.

The information provided in the form is necessary for the preparation of your reading.

You are responsible for providing complete and accurate information, including:

• your birth date;

• your exact birth time;

• your place of birth;

• the accuracy of the recorded birth time;

• the location or locations to be analysed, where applicable;

• any other relevant context requested in the form.

Even a small error in the birth time may affect the natal chart, astrocartography map and interpretation.

I am not responsible for inaccuracies or limitations in the reading caused by incorrect or incomplete information provided by the client.

If the form is submitted late, remains incomplete or is not submitted, I may be unable to prepare the session.

If the completed form has not been received at least 5 days before the session, the appointment may need to be rescheduled. The applicable late-rescheduling fee may apply.

All sessions take place online via Google Meet. The meeting link will be sent to the email address provided during booking.

Sessions are live and interactive. You must join with a working camera and microphone and keep both enabled throughout the session.

I do not offer audio-only, camera-off or chat-based sessions.

Please join from a private and quiet location with:

• a stable internet connection;

• a device that supports audio and video;

• a working camera and microphone;

• enough privacy to participate openly.

If you are unable or unwilling to use your camera and microphone, the session may not proceed and may be treated as a missed session, without refund.

Technical issues on the client’s side do not automatically entitle the client to a refund or an extension of the session. When reasonably possible, I will attempt to resolve minor technical difficulties.

If a technical issue on my side prevents the session from taking place, the session will be rescheduled at no additional cost. When rescheduling is not reasonably possible, you may request a full refund.

Definition of a location

For Travel and Relocation Astrocartography Readings, one location means one specific city, metropolitan area or clearly defined nearby area.

A country, state, province, broad geographical region or group of unrelated cities does not count as one location.

For comparison readings, each city or metropolitan area counts as one separate location.

Nearby towns may be treated as part of the same location only when they belong to the same metropolitan area and do not require a separate astrological analysis.

The client is responsible for providing the exact location or locations to be analysed within the limit included in the booked service.

Requests to replace or add locations after preparation has begun may not be accommodated. They may require an additional fee or new booking.

Personalized Location Research

Personalized Location Research is based on:

• the client’s natal chart;

• the objectives and priorities described by the client;

• the practical criteria and limitations disclosed by the client;

• the scope described on the service page;

• the information reasonably available during the research period.

The service does not guarantee that a location will meet every preference, produce a specific result or remain suitable as external circumstances change.

The client remains responsible for independently verifying practical matters such as:

• visas and immigration requirements;

• residency and work permissions;

• professional licensing;

• tax obligations;

• housing availability;

• cost of living;

• healthcare;

• education;

• safety;

• political or social conditions;

• climate;

• transport;

• pet relocation requirements;

• other legal or practical restrictions.

Astrological location research does not replace legal, immigration, tax, financial, medical, real-estate or other professional advice.

Cancellations

In addition to any mandatory consumer rights that may apply, cancellations made at least 5 days before the scheduled session are eligible for a full refund.

Cancellations made less than 5 days before the session are non-refundable because preparation may already have begun.

Refunds, when applicable, will be issued through the original payment method. Processing times may depend on Stripe and the client’s bank or card provider.

Rescheduling

You may reschedule your session once, free of charge, by providing at least 48 hours’ notice.

Rescheduling requests made less than 48 hours before the scheduled session are subject to a fee equal to 15% of the original session price.

The new appointment is subject to availability.

Additional rescheduling requests may be declined or may require an additional fee.

A rescheduling request is not confirmed until you receive written confirmation of the new appointment.

Late arrival

If you arrive late, the session will still end at the originally scheduled time.

If you are more than 15 minutes late without prior notice, the session may be considered a no-show.

No-shows

Missed sessions and no-shows are non-refundable.

To receive the service after a no-show, a new session must be booked and paid for at the full current price.

Cancellation by the practitioner

If I need to cancel or reschedule your session, you may choose between:

• rescheduling at no additional cost;

• receiving a full refund for the affected service.

I am not responsible for indirect expenses or losses resulting from a change to the session date.

Session recordings

Sessions may be recorded for the client’s personal reference.

Recording will take place only with the client’s express consent, requested at the beginning of the session.

If the client does not wish to be recorded, the session will proceed normally without recording.

The client may not independently record the session without prior consent.

Any recording provided is for private and personal use only. It may not be published, uploaded, sold, reproduced, shared or distributed without prior written permission.

I am not responsible for the client’s failure to download, store or back up a recording after delivery.

Recordings may be deleted from my systems after 60 days.

Confidentiality

Information shared through the intake form, email or session will be treated as confidential.

It may be used for:

• managing the booking;

• preparing and delivering the reading;

• communicating with the client;

• processing payment;

• fulfilling legal or accounting obligations;

• protecting legitimate business interests.

Confidentiality may be limited where disclosure is required by law, a competent authority or a valid legal process.

No testimonial, personal story, natal chart, recording or identifying information will be used publicly without prior consent.

Personal data

Personal data is processed in accordance with applicable data-protection rules, including the General Data Protection Regulation where applicable.

Further information about the data collected, legal bases, retention periods, service providers and your rights is available in the Privacy Policy.

Privacy-related requests may be sent to: alessandrarazzante@gmail.com

Astrology and astrocartography sessions are intended for personal reflection, self-awareness and educational purposes.

They are not substitutes for:

• medical advice;

• psychological or psychiatric treatment;

• legal advice;

• financial or investment advice;

• tax advice;

• immigration advice;

• emergency support;

• advice from another licensed professional.

I do not diagnose physical or mental health conditions.

I do not guarantee predictions, events, outcomes, relationships, financial results, career developments or experiences in a particular location.

Astrocartography does not mean that a place will automatically produce a specific result.

A location may highlight or emphasise certain themes in the natal chart, but the way those themes are experienced depends on the client’s circumstances, choices, environment and personal development.

You remain fully responsible for your decisions, actions, travel plans, relocation choices and wellbeing.

Insights shared during a session should be considered alongside practical research, personal circumstances and, where appropriate, advice from a qualified professional.

Intellectual property

All original interpretations, written materials, research, documents, methods and educational content supplied as part of the service remain protected by applicable intellectual-property law.

The client receives a limited right to use the materials and recordings for private, personal and non-commercial purposes.

Without prior written permission, the client may not:

• reproduce or redistribute the materials;

• publicly share or publish the session;

• upload the content to social media or other platforms;

• sell or license the materials;

• use the content to teach or provide services to others;

• present the interpretations as their own work;

• use the materials commercially.

Client conduct

Sessions must take place in a respectful and safe environment.

Discriminatory, abusive, threatening, sexually inappropriate or harassing behaviour will not be tolerated.

I reserve the right to end a session immediately where the client behaves abusively or creates an unsafe environment.

Where a session is ended because of serious client misconduct, no refund will be provided.

Right of withdrawal

Where French or European consumer law grants you a statutory right of withdrawal, that right applies independently of the contractual cancellation policy above.

Consumers entering into a distance contract may have a statutory withdrawal period, subject to the conditions and exceptions established by applicable law.

When you request that preparation or performance of the service begin before the end of that period, you may be asked to give express consent.

The booking process may therefore include:

I expressly request that the preparation and performance of the service begin before the end of the statutory withdrawal period.

Where permitted by applicable law, a client who withdraws after requesting that work begin may be required to pay an amount proportionate to the work already performed.

Withdrawal requests should be sent to:

alessandrarazzante@gmail.com

The applicable withdrawal form is available below.

Model Withdrawal Form

To: Alessandra Razzante
Email: alessandrarazzante@gmail.com

I hereby give notice that I wish to withdraw from the contract for the following service:

Service booked:
Booking date:
Scheduled session date:
Client’s full name:
Client’s address:
Date:
Signature, only if submitted on paper:

Complaints

Questions or complaints should first be sent in writing to:

alessandrarazzante@gmail.com

Please include your name, booking date and a clear explanation of the issue.

I will make reasonable efforts to respond within 7 business days.

Consumer mediation

Information about the appointed consumer mediator will be added once the business’s mediation arrangements have been finalised.

These Terms and Conditions are governed by French law, without depriving consumers of any mandatory protections available under the law of their country of residence where applicable.

The parties will first attempt to resolve any disagreement amicably.

Where no amicable solution is reached, disputes will be handled by the competent courts determined under applicable consumer and procedural law.

Neither party will be responsible for delay or failure caused by circumstances reasonably beyond their control, including serious illness, emergency, natural disaster, widespread internet or electricity failure, platform outage, government action or another unforeseeable event.

To the maximum extent permitted by applicable law, I am not liable for decisions, actions, losses or outcomes resulting from the client’s interpretation or use of information provided during a session.

Nothing in these Terms excludes or limits liability where doing so would be prohibited by mandatory law.

These Terms may be updated to reflect changes to the services, business practices or legal obligations. The version applicable to a booking is the version available at the time the booking is made.

If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply.

By booking and paying for a session, you confirm that you have read and accepted these Terms and Conditions.